Discovery Conversation; Outdoor Events

Cancellation Policy

CANCELLATIONS & REFUNDS All cancellations must be made by telephone Whatsapp or in writing. A booking remains valid until we have responded to a cancellation, usually within 48 hours. Late arrivals & no shows constitute a cancellation. Cancellations by customers: i. Cancellation for sessions marked as FREE will incur a standing charge of £25 which will be made to the card registered. This will also apply for a no show. For cancellations within 48 hours of your paid booking, you will lose your payment. With 7 days notice, I can offer an alternative date, full refund or credit. Between those times, only 50% credit will be offered. ii: For outdoor activities and events sessions & bookings will run unless we deem it unsafe. Cancellation by me for coaching, consulting or office based freelance work are: a. I shall notify the customer of cancellation of courses not less than five days prior to the commencement, in the case that minimum numbers have not been met. c. In the event of a cancellation by us, customers can either receive a full refund, a credit or rebook for an alternative date. Cancellation by us for outdoor activities: a. We may at times cancel due to dangerous/unsuitable conditions for the booking & we shall inform the customer asap. b. We shall notify the customer of cancellation of courses not less than five days prior to the commencement, in the case that minimum numbers have not been met. c. In the event of a cancellation by us, customers can either a full refund, a credit or rebook for an alternative date. PHOTOGRAPHS taken may appear in printed/online material unless permission is withdrawn.

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